The guarantee is based on the initial use of the Thermogenic Coffee, as in the 1st or 2nd cup of coffee. Such as you do not like the taste, have some type of allergy or some type of issue where you can’t drink the coffee. This is not a “results based” guarantee.
You have up to 30 days after purchasing product to return unused product(s) for a refund. Customer is responsible for cost to ship back unused product(s) and must obtain a RMA from SOZO Global, LLC. The following steps are required to obtain a refund.
Customer would call 1-888-880-7696, which is SOZO Customer Service and provide feedback and/or reason for returning Product(s).
SOZO will provide a Return Merchandise Authorization (RMA) number. This RMA number must be written on each carton returned. RMA’s are valid for 30 days from the date of issue.
- Proper shipping / packing materials are to be used in packaging the Product(s) being returned and shipping is paid for by Customer.
For Distributors (Non Retail Customers)
This is for people who paid the $99 fee to become a SOZO Distributor.
RETURN OF PRODUCT UPON TERMINATION. If you voluntarily terminate the Agreement, you may return Currently Marketable Products in your inventory for a refund. You may only return Products that you personally purchased from us for resale (purchases from third parties are not subject to refund). “CurrentlyMarketable” means that the Products are returned within twelve (12) months from the date of purchase and are in resalable condition; however, Products shall not be considered Currently Marketable if returned for repurchase after the Products’ commercially reasonable usable or shelf life period has passed; nor shall Products be considered Currently Marketable if we clearly disclose to you prior to purchase that the Products are seasonal , discontinued, or special promotion Products and are not subject to the repurchase obligation. Upon receipt of Currently Marketable Products, we will reimburse you 90% of the net cost of the original purchase price(s) or as otherwise required by law. Note: The Seventy Percent Rule will be applied as explained in Section 6.1. Shipping and handling charges incurred by you when the Products were purchased will not be refunded.
RETURN OF DISTRIBUTOR KIT UPON TERMINATION. If your Agreement is can-celled or terminated for any reason, you may return the Distributor Kit for a refund if: (a) it is unopened, undamaged, and in resalable condition; (b) you personally purchased it from us and (c) you return it to SoZo within 365 days from the date of purchase (some states allow a longer refund period. SoZo will comply with state refund laws where applicable). Upon receipt of the Distributor Kit, we will reimburse you 90% of the net cost of the original purchase price(s). Neither original nor return shipping and handling charges will be refunded.
NO REFUND FOR SALES TOOLS. We will not refund Sales Tools other than the Distributor Kit as described herein.
RETURN OF PRODUCT—NO TERMINATION. If you are not 100% satisfied with our Products, you may return them for a refund if neither you nor we have terminated the Agreement and the Products were purchased within ninety (90) days and are in resalable condition. The refund shall be 90% of the purchase price. You are also responsible for return shipping charges.
REFUSED PRODUCTS. If you order Products and then refuse delivery, your order is subject to the restocking fee and other procedures for returns herein, and we may charge you for the return shipping costs.
REFUND PROCEDURES. To receive a refund, you must comply with the following:
a. Obtain a Return Merchandise Authorization (RMA) number by calling the customer service Services department. This RMA number must be written on each carton returned. RMA’s are valid for 30 days from the date of issue.
b. Proper shipping carton(s) and packing materials are to be used in packaging the Product(s) being returned for replacement. All returns must be shipped to SoZo Global prepaid. The risk of loss in shipping for returned Product shall be borne by you. If returned Product is not received by the Company’s Distribution Center, it is your responsibility to trace the shipment.
c. If you are sending Product that was returned to you by your Retail Customer, the Product must be received by us within ten (10) days from the date on which your Retail Customer returned the Product to you and it must be accompanied by a copy of the sales receipt you gave to the Customer at the time of the sale.